Order Entry On Incoming Calls

It is very important to tap every business opportunity that comes knocking at your doorstep. Our qualified Trainers ensure that the call answering staff is suitably trained to greet the customer to a Professional Company and register Customers’ orders on the Order Tracking System. Callers wanting to book orders are identified uniquely and placed on a separate call queue by our EPBX system to be answered as quickly as possible. In case of extreme high call flows leading to calls being abandoned, we can customize an IVR asking the caller to leave a call back number and a brief message for someone from the sales team to return his/her call within the next 3 hours. Tracking the delivery of Customer orders with logistics can be a nightmare at times!! Phonicle Synergies can staff suitably qualified personnel to coordinate with several departments and ensure that your customers receive their orders as per your commitments. We also answer incoming calls from customers enquiring about the same in case of delays and assure them that their order is being tracked personally by a professional and will reach them very soon.

Customer Retention

Companies are always trying new means to attract customers from competitors. This leaves many worried by thinking if they are even able to recover the cost of acquiring each customer. How can this “preying” be stopped?? The answer is simple…… If you provide your Customers with poor after-sales service, they will leave you. If you provide them with an average experience, they are open to being attracted to leave you. But if you provide them with a great experience, your competitors will be unable to bear the cost of acquiring them from you…… and this is what you would want. Phonicle Synergies helps you motivate and convince customers, who otherwise want to cancel a product or service, to continue using it. This is accomplished by employing well-trained agents, customized scripted objection handlers and rebuttals, cross-selling and down-selling and extensive quality assurance and monitoring.

Order Tracking

Our qualified Trainers ensure that the call answering staff is suitably trained to greet the customer to a Professional Company and register Customers’ orders on the Order Tracking System. Callers wanting to book an order are identified uniquely and placed on a separate call queue by our EPBX system to be answered as quickly as possible. In case of extreme high call flows leading to calls being abandoned, we can customize an IVR asking the caller to leave a call back number and a brief message for someone from the sale team to return his/her call within the next 3 hours. Tracking the delivery of Customer orders with logistics can be a nightmare at times!! Phonicle Synergies can staff suitably qualified personnel to coordinate with several departments and ensure that your Customers receive their orders as per your commitments. We also answer incoming calls from Customers enquiring about the same in case of delays and assure them that their order is being tracked personally by a professional and will reach them very soon.

Refund Processing

Phonicle Synergies can answer incoming calls of your customers calling in for a refund. These calls are generally from irate customers and have to be dealt with a sense of maturity as the customer can sometimes be very compelling and demand a disproportionate refund wherein the customer service agent has to explain logically what the refund value is going to be and process the same accordingly as per pre-defined policies.

Out of Hours Support

If you are looking for a call centre to answer your incoming calls only during non-business hours, Phonicle Synergies can do that for you. Generally, the cost of hiring in-house staff during off-days and non-business hours is very high. You can outsource this responsibility to us and be rest assured that neither will we charge you a fortune and also allow your customers to feel that they are doing business with a truly global Organization, caring for its Customers round the clock.

Brand Advertising

When you have a targeted customer base and would like to educate them about your latest products and service offerings, Phonicle Synergies can help you with this. Importance of spreading awareness of your products and services by word of mouth is equally as important as media ads and other marketing techniques. Phonicle Synergies has helped several companies in the telecom, medical, manufacturing and many other domains, launch their offerings with great success in the market.

Mail Followup

If you have executed a mailer campaign and want someone to follow up with personalized calls, Phonicle Synergies can do this for you. When a customer/prospect receives a mailer with some new product/service information, he might be interested and might have a few questions. It’s just due to lack of time that he is unable to call you and book an order. Following up with a telephonic call to such mailer campaigns will help approach such prospects head-on and generate sales leads right away. Phonicle Synergies has helped several companies in the telecom, medical, manufacturing and many other domains, launch their offerings with great success in the market.